How will I know that my order has been received?

After your order has passed through our verification checks we will send you a confirmation email detailing the exact order received.

How will I know if my order has been shipped?

The details of your order will be sent to our warehouse. Once they`ve packaged your order and sent it out, we`ll send you another email to let you know that it`s on its way. The timing of this email will depend on the delivery options you`ve chosen and what you've purchased.

In some cases, you will received a shipping notice for each product that is shipped, such as some products may ship separately from others.

How do I track the progress of my order?

Once your order has left our warehouse, you can track it by CLICKING HERE. 

Most orders go through these 3 phases:
Processing - - Sent to Warehouse - - Shipped.

Once you order, we carefully check to make sure you're the person using your credit card or other payment option.

1) While we're doing this, or if we're waiting for you to send in other forms of payment, your order is Processing.
2) Once we have verified your payment, your order is Sent to Warehouse to be fulfilled.
3) If your item is in stock, your order will be Shipped within 24-48 hours.

Order acceptance policy

You Order acceptance and the completion of the contract between you and us will take place on the despatch of the products ordered to you unless we have notified you that we do not accept your order or you have cancelled it in accordance with the instructions.

Non-acceptance of an order may be a result of one of the following:

• The product you ordered being unavailable from stock
• Our inability to obtain authorisation for your payment
• The identification of a pricing or product description error
• You not meeting the eligibility to order criteria set out in the main Terms & Conditions
• If there are any problems with your order, you will be contacted by our Customer Services Representatives.

We reserve the right to reject any offer to purchase by you at any time

How can I pay for an order?

We offer various ways for you to pay for your order. You can do so, using any of the following:

• Visa
• Mastercard
• Discover
• PayPal
• Personal Check
• MoneyOrder

If you are going to pay with a money order or Personal Check. Please print out the paypal shopping cart with the items you want. And sent it to:

Silver Image

Make checks payable to: Silver Image

Is it safe to give my credit/debit card details online?

Yes. We realise how important it is to store any information that you provide securely. Image-Racing.com maintains the highest levels of security. Our site uses high-level SSL encryption technology, the most advanced security software currently available for online transactions. You can therefore rest assured that we take the privace and security of your payment and personal details very seriously. You can tell whether a page is secure as `https` will replace the `http` at the front of the www.paypal.com in your browser address window. A small locked padlock will also appear in the bottom bar of your browser window.

Order Return/Cancellation Policy:

Cancelled orders are subject to a restocking fee up to 25% of the original purchase price. Special order items may not be cancelled. Orders may not be cancelled once they have been shipped. Returns must be made within 5 days of receipt of delivery. Returns will not be accepted on any items that have been used, modified, installed, painted, or damaged. Original shipping charges and return shipping charges are non-refundable. Buyer is responsible for return shipping arrangements and cost. ALL RETURNED MERCHANDISE MUST RECIEVE PRIOR APPROVAL FROM Silver Image and must have a valid RMA number.